Shipping policy

Last updated: June 24, 2026

Every LOS MOMENTOS journal is made to order. Production time and shipping time are separate and should both be considered when estimating delivery.

Production Time

Most personalized journals are prepared for shipment within 1–3 business days after the order and personalization details have been received.

Production may take longer if:

  • A proof is requested
  • Additional information is needed
  • The submitted personalization is incomplete
  • The order contains a larger quantity
  • The order is placed during a high-volume or holiday period
  • Business days do not include weekends or holidays.

Estimated U.S. Shipping Time 

Standard shipping within the United States generally takes approximately 4–7 business days after production is completed.

Estimated total timeline:

  • Production: 1–3 business days
  • Shipping: approximately 4–7 business days
  • Estimated total: approximately 5–10 business days

Delivery dates are estimates and are not guaranteed.

Shipping carriers may experience delays caused by weather, holidays, high package volume, transportation disruptions, or address-related issues.

Shipping Rates

Available shipping rates and delivery options will be displayed during checkout. Shipping charges are calculated separately from production time and may vary based on the order quantity and delivery destination.

Expedited Orders

Our journals are made to order, so expedited production is not currently available.

Please place time-sensitive orders as early as possible.

Tracking Information

Tracking information will be sent to the email address used at checkout once your order ships.

Please allow time for the carrier to receive, scan, and update the package.

Tracking may not update at every checkpoint while the package is in transit.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

Address corrections must be requested within 24 hours of placing the order. We will do our best to update the address, but changes cannot be guaranteed once production or fulfillment has begun.

Los Momentos is not responsible for orders that are delayed, returned, lost, or delivered incorrectly because an incomplete or incorrect address was entered at checkout.

If an order is returned to the sender because of an address error, additional shipping charges may apply before the order can be sent again.

Delayed Packages

If tracking has not updated for an extended period, contact us with your order number so we can review the shipment.

Carrier delays do not automatically qualify an order for a refund. We will work with the production partner and shipping carrier to determine the appropriate next step.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it:

  1. Confirm that the shipping address on the order is correct.
  2. Check around the delivery location, mailbox, front entrance, and any secure package areas.
  3. Ask household members, neighbors, or building staff whether they accepted the package.
  4. Contact the shipping carrier for additional delivery information.
  5. Contact Los Momentos if the package still cannot be located. We will help review the situation, but replacements or refunds cannot be guaranteed for packages marked as delivered to the correct address.

Damaged Packages

If your order arrives damaged, contact us within 30 days of delivery.

Include your order number and clear photos of:

  • The damaged product
  • The shipping packaging
  • The shipping label, if visible

After reviewing the issue, we will make it right with an appropriate replacement or refund.

Multiple-Item Orders

Items from the same order may occasionally arrive in separate packages or at different times.

When available, separate tracking information will be provided for each shipment.

Current Shipping Region

LOS MOMENTOS currently ships within the United States.

Additional shipping regions may be added in the future and will appear as available options during checkout.

Contact Us

For questions about production, tracking, delivery, or a shipping issue, please use our website contact form.

Include your order number and the email address used at checkout so we can assist you more quickly.