Frequently asked questions

Have a question? We're here to help. Find answers about personalization, production times, shipping, and creating your custom keepsake. If you need additional assistance, our team is always happy to help.

Frequently asked questions

Select the available options and enter the requested personalization details directly on the product page.

Depending on the journal, personalization may include a name, cover color, birth f lower, date, custom title, age, family name, or optional quote. Please review all spelling, capitalization, dates, and wording carefully before placing your order. Your journal will be created using the information submitted at checkout.

Digital proofs are not automatically provided unless otherwise stated on the product page. This allows us to prepare your order without unnecessary delays. If you would like to request a proof, please contact us immediately after placing your order. Proof requests must be submitted before production begins and may extend the processing time.

Personalization changes must be submitted within 24 hours of placing your order.

Please contact us as soon as possible with your order number and the requested change. We will do our best to update your order, but changes cannot be guaranteed once production has begun.

After the 24-hour window, or once your order has entered production, changes may no longer be possible.

Most personalized journals are prepared within 1–3 business days.

Production time is separate from shipping time and begins after your order and personalization details have been received.

Standard U.S. shipping generally takes approximately 4–7 business days after production.

Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, or address-related issues.

Yes. Tracking information will be sent to the email address used at checkout once your order ships.

Please allow time for the shipping carrier to scan and update the package. Some carriers may not scan packages at every checkpoint.

Our journals are made to order, so expedited production is not currently available.

Please place time-sensitive orders as early as possible.

Because every journal is made to order and personalized specifically for you, we cannot accept returns or exchanges for changes of mind, incorrectly submitted personalization, or customer ordering errors.

Please review all personalization details carefully before completing checkout.

Your order is covered by the Los Momentos Made-Right Promise.

If your journal arrives damaged, contains a manufacturing defect, is the wrong item, or includes a personalization mistake made by us, please contact us within 30 days of delivery.

Include your order number and clear photos showing the issue. Once reviewed, we will make it right with an appropriate replacement or refund.

We create each journal using the personalization details submitted at checkout. Customer-entered spelling, wording, date, color, or selection errors are not eligible for a complimentary replacement.

If you notice a mistake, contact us within 24 hours of placing your order. We may be able to correct it if production has not yet begun.

Colors may vary slightly because computer monitors, phones, and tablets display colors differently. Minor variations may also occur during the printing process.

These subtle differences are normal and are not considered defects.

Our hardcover journals include:

Size: 5.75" x 8" 
150 lined perforated pages / 75 sheets
Durable hardcover case-wrap binding
Smooth matte laminate finish
Full wraparound printed cover

Unless the product page specifically states otherwise, personalization applies to the journal cover only.

The inside contains standard lined, perforated pages.

Yes. A small production barcode measuring approximately 0.5" x 0.5" will appear on the back cover.

This barcode is added by the printing provider and cannot currently be removed.

Yes. We welcome bulk orders for schools, teams, workplaces, weddings, graduations, retreats, organizations, and other meaningful occasions.

Please contact us before ordering with the product, quantity, deadline, and personalization requirements so we can confirm availability and discuss possible bulk pricing.

Yes. You may enter the recipient’s address during checkout.

Because orders are fulfilled and shipped directly from our production partner, gift wrapping and handwritten gift notes are not be available.

First, review the tracking information provided with your shipping confirmation.

Carrier tracking may occasionally take time to update, and packages are not always scanned at every checkpoint. If your tracking has not updated for an extended period or the package appears lost, contact us with your order number so we can review the situation.

We will do our best to update it, but address changes cannot be guaranteed after production or fulfillment has begun. Los Momentos is not responsible for orders delivered to an address entered incorrectly at checkout.

Please use the contact form or support email : support@losmomentos.store

If your message concerns an existing order, include your order number and the email address used at checkout so we can assist you more quickly.

We are always happy to help with product questions, personalization details, and order concerns.

Your cart is empty

Frequently asked questions

Frequently asked questions